Return & Refund Policy
HOW DO I MAKE A RETURN?
You have 3 days to request a return from the date you received the item(s). To initiate a return, tap “Request Return” in the One Tap Outlet app when you receive your package or contact us here. Once we receive your return, the item(s) will be evaluated before your refund is made. Evaluation criteria include the following:
Item(s) must include the return label and packing slip provided by us—Please note: Returns will not be processed without a One Tap Outlet return label and packing slip.
Item(s) must be in the condition they were in when sent by us, including but not limited to: no damage, original tags and all original packaging included.
Item(s) must be shipped to us within 3 days from receiving your return label. The evaluation process may take up to 7 days from receipt of return request and we reserve the right to make the final decision on all return requests.
Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you, less any priority processing fee paid and any applicable taxes, by issuing you site credit (One Tap Outlet credit) to use on future purchases, except as otherwise determined by us in our sole and reasonable discretion.
CAN I CANCEL MY ORDER?
For Items, you may cancel your order within 3 hours of placing it or before it is confirmed by the seller - whichever comes first. If 3 hours have passed from when you placed the order and/or the seller has confirmed the order, then the order cannot be canceled. If neither have occurred, simply tap the Cancel button on the Orders screen.
For apparel and accessories that have been pre-verified and authenticated and ship directly from our trusted retail and boutique partners, all orders are auto-confirmed and cannot be canceled. For other apparel and accessories, you may cancel your order within 3 hours of placing it or before it is confirmed by the seller – whichever comes first – as described in the previous paragraph. Your order confirmation message in the One Tap Outlet app will let you know whether your order of an apparel or accessory item may be canceled.
You may not cancel an offer after the offer has been accepted.
DO YOU ACCEPT RETURNS?
We want you to be happy with your purchase, which is why we accept returns on New In Box, New No Box, One Tap Outlet Clean, apparel purchases, and accessory purchases that are in the same condition as when shipped and that do not fall within any of the categories described in the next sentence. We do not issue refunds or accept returns or exchanges on any items listed as "Final Sale" on the checkout page, special items (e.g., Vintage, Sample, ID, Custom, Defect, Pre-Release), any used items, any One Tap Outlet Storage items, or any items shipped to a freight forwarder or a delivery address in the People's Republic of China. All purchases of such items are FINAL SALE and we do not issue refunds or accept returns for such purchases.
You have 3 days to request a return from the date you received the item(s). To initiate a return, tap “Request Return” in the One Tap Outlet app when you receive your package or contact us here. Once we receive your return, the item(s) will be evaluated before your refund is made. Evaluation criteria include the following:
Item(s) must include the return label and packing slip provided by us—Please note: Returns will not be processed without a One Tap Outlet return label and packing slip.
Item(s) must be in the condition they were in when sent by us, including but not limited to: no damage, original tags and all original packaging included.
Item(s) must be shipped to us within 3 days from receiving your return label. The evaluation process may take up to 7 days from receipt of return request and we reserve the right to make the final decision on all return requests.
Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you, less any priority processing fee paid and any applicable taxes, by issuing you site credit (One Tap Outlet credit) to use on future purchases, except as otherwise determined by us in our sole and reasonable discretion.
CAN I CANCEL MY ORDER?
For Items, you may cancel your order within 3 hours of placing it or before it is confirmed by the seller - whichever comes first. If 3 hours have passed from when you placed the order and/or the seller has confirmed the order, then the order cannot be canceled. If neither have occurred, simply tap the Cancel button on the Orders screen.
For apparel and accessories that have been pre-verified and authenticated and ship directly from our trusted retail and boutique partners, all orders are auto-confirmed and cannot be canceled. For other apparel and accessories, you may cancel your order within 3 hours of placing it or before it is confirmed by the seller – whichever comes first – as described in the previous paragraph. Your order confirmation message in the One Tap Outlet app will let you know whether your order of an apparel or accessory item may be canceled.
You may not cancel an offer after the offer has been accepted.
DO YOU ACCEPT RETURNS?
We want you to be happy with your purchase, which is why we accept returns on New In Box, New No Box, One Tap Outlet Clean, apparel purchases, and accessory purchases that are in the same condition as when shipped and that do not fall within any of the categories described in the next sentence. We do not issue refunds or accept returns or exchanges on any items listed as "Final Sale" on the checkout page, special items (e.g., Vintage, Sample, ID, Custom, Defect, Pre-Release), any used items, any One Tap Outlet Storage items, or any items shipped to a freight forwarder or a delivery address in the People's Republic of China. All purchases of such items are FINAL SALE and we do not issue refunds or accept returns for such purchases.